Terms and conditions of use

Terms of Service


The Service Agreement, hereinafter referred to as the "Agreement", is concluded between https://didvirtualnumbers.com/ hereinafter referred to as the “Company”, and the buyer of services, hereinafter referred to as the “Client”, together the “Parties”.


By registering on the Company's website and creating a personal account (account), the Client confirms acceptance of the terms of this Agreement. The Client accepts that the primary and main means of communication is email. The Client agrees to receive electronic notifications from the Company. The Client confirms his consent to the storage and processing of his personal data for the duration of the Agreement. To place orders, pay and manage services, the Client uses his personal account on the Company's website.


The purpose of this Agreement is to regulate the legal relationship between the Parties in the provision of telecommunications services by the Company. The agreement defines the conditions for the provision of these services. 


4.1 Company.

4.1.1 The Company provides the Client with telecommunication services, namely the provision of virtual numbers on a leasehold basis, processing of voice calls, SMS, facsimile messages and other communication services. 

4.1.2 The Company provides only numbers from its own base of numbers. The Company does not provide specific numbers requested by the Client. 

4.1.3 The Company makes every effort to maintain the equipment necessary for the implementation and provision of services. The Company may change the equipment used to provide services. Such changes are entirely within the scope of the Company's decisions and may be made without the prior consent of the Client.

4.1.4 The Company provides the Client with technical support and advice from managers to the extent necessary as part of the services provided.

4.1.5 The Company has the right to replace the provided number for reasons beyond the legislative and other regulatory acts, as well as if the continuation of the provision of communication services using this number is impossible for reasons beyond the control of the Company. In this case, the Company must notify the Client of the replacement as soon as possible. Number replacement is provided at no additional cost to the Client. The Company is not responsible for possible additional costs of the Client related to the replacement of the number, which are outside the relations of the Parties.

4.1.6 The Company has the right to suspend the provision of services in case of violation by the Client of any of the clauses of this Agreement.

4.1.7 The Company reserves the right to refuse to provide services to the Client if the information provided by the Client and/or the package of requested documents is incomplete. If the Company has reason to doubt the veracity of the information provided by the Client and / or the authenticity of the documents provided, the Company may request additional information or documents at any stage of the provision of services. If the Company knows or has reasonable suspicions that the Client has committed illegal actions or plans to use the Company's services to commit illegal actions in the future, the Company has the right to terminate the provision of services, block the Client's account without issuing a refund from the balance of his account.

4.1.8 The Company has the right to change the terms of this Agreement without the prior consent and notification of the Client, if such changes are required due to changes in the legal framework, insurance conditions, security requirements or changes in statutory documents.

4.1.9 The Company reserves the right to change the tariffs for any services it provides.

4.1.10 The Company has the right to transfer the rights and obligations that it bears in connection with this Agreement to a third party without the prior consent of the Client

4.2 Client

4.2.1 The Client is obliged to pay for the services in a timely manner, that is, to deposit funds to the account balance sufficient to pay for the services in accordance with paragraph 6 of this Agreement.

4.2.2 The Client is obliged to provide documents confirming the identity of an individual or documents of a legal entity, if it is necessary to activate the number and this requirement was brought to the attention of the Client before ordering the number.

4.2.3 In the event that the Client becomes aware of any interruptions in service, he must notify the Company immediately. The countdown of the moment of occurrence of a malfunction begins from the moment the Client contacts the Company's Support Service (by phone, e-mail or online chat on the Company's website). The Client is obliged to provide all the information requested by the Company in order to work on the complaint. In case of failure to provide the requested information, the Company does not guarantee the solution of the problem.

4.2.4 The Client warrants that the service provided will not be used for illegal, unlawful purposes, including the transmission, offer of information or services that are illegal, unlawful, harmful to third parties, potentially harmful, defamatory, or in any way infringe copyright, intellectual property rights, trademark infringement, pornographic material, or any other material that may cause offense in one way or another. It is strictly forbidden to use the Company's services for fraudulent activities.

4.2.5 When the Client contacts the Company's Support Service (by phone, e-mail or online chat on the Company's website), the Client should communicate politely and within the framework of the services provided. The Company has the right not to respond to the Client's requests if they are accompanied by obscene language, rudeness or go beyond the scope of the services provided by the Company.

4.2.6 The Client is obliged to cooperate with the Company in dealing with any complaints, requests or investigations regarding the services provided to the Client. 

4.2.7 The Client warrants that any third party that uses these services will be limited by the terms of this Agreement.

4.2.8 The Client confirms that the use of IP telephony is permitted by law in his country. In case of violation of the laws of the jurisdiction of his country, the Client assumes all responsibility and bears all additional costs associated with such a violation. The company does not bear any responsibility in this case.

4.2.9 By accepting this Agreement, the Client confirms that his age is at least 18 years old.

4.2.10 The Client does not have the right to transfer his rights and obligations under this Agreement to any other party without the consent of the Company.


5.1 The Company does not guarantee the absolute uninterrupted provision of services. However, the Company takes all necessary steps to keep the network and service running smoothly, and to restore services as quickly as possible. 

5.2 By accepting the terms of this Agreement, the Client accepts that the Company does not provide technical support for calls to emergency services and calls to emergency services themselves.

5.3 A virtual number is a service for receiving incoming calls, SMS, and fax messages. Our service does not provide SMS sending. Outgoing calls are technically a separate service and can be provided upon request after filling out a special form. Please note that we reserve the right to refuse outgoing calls without further explanation. By default, outgoing calls are provided without Caller ID (rented number identification service). The Company does not control which number will be determined for the recipient of the call. The Caller ID service is activated additionally upon request. Caller ID service is not available in all countries and is not guaranteed on an ongoing basis.

5.4 Activation of most numbers takes 1-2 days. In some cases, number activation may take up to 15 days. This may be due to the verification of the Client's documents or a special number activation procedure. A lengthy number activation process is not a basis for order cancellation and refund.

5.5 Toll-free numbers are 800 toll-free numbers (code in most countries, but may vary). The peculiarity of the service is that for those who call within the country such calls are free of charge, they are paid by the owner of the number, that is, the Client. Tariffication of incoming calls to Toll-free numbers is always per minute. Billing starts from the first minute of the answered call, voice greeting is also charged. Since such numbers are designed to receive calls within the country, dialing from other countries to Toll-free numbers is not guaranteed, it depends on the internal characteristics of specific countries. Missing calls to Toll-free numbers from other countries is not an indicator of the incorrect operation of the number.

5.6 SMS numbers - numbers for receiving incoming SMS. A separate group of numbers marked “for registration” is allocated on the Company's website. These numbers are intended for receiving SMS from online services. The “for registration” mark means that the local provider (the owner of the numbering capacity) did not set any restrictions on receiving SMS, all SMS sent to it can be received on the number. However, the Company does not guarantee that absolutely all SMS from all services in the world can be successfully delivered to the number. If the number successfully receives SMS from most services and does not arrive from any one particular service, this is not an indicator that the number is not working correctly. This situation is not grounds for order cancellation, number replacement or refund. The Company provides services for providing telephone numbers, and not services for creating accounts in third-party services. If there is no “for registration” mark on the number, this means that the local provider (the owner of the number capacity) can restrict the reception of SMS from certain (most often the most common) services. That is, the Company does not guarantee the receipt of SMS and calls from Internet services (WhatsApp, Telegram, Viber, etc.), as well as from banks, payment services and from other countries to numbers without the “for registration” mark.

5.7 All virtual numbers are provided on a rental basis. At the end of the lease period, numbers can be assigned to new users.


6.1 All services of the Company are provided only on a prepaid basis and work until the expiration of payment.

6.2 The Client's expenses include: number connection fee - a one-time payment; subscription fee - monthly payment; fee for forwarding incoming calls - according to the tariffs on the site (charging can be per minute or per second depending on the number and type of forwarding), fee for outgoing calls (per-minute billing for calls with Caller ID, billing per second for calls without Caller ID), other paid company Services.

6.2 The monthly subscription fee for the number is debited automatically from the balance of the Client's personal account after 1 (one) calendar month from the day the service is activated. If there are not enough funds on the Client's balance, the subscription fee is deducted from the balance as a minus. With a negative balance, the provision of all services is suspended until the debt is repaid. The repayment of the debt by the Client restores all services automatically, if they have not already been removed from the Client's account. The removal of the number due to debt is made without additional notice to the client. From the moment the debt arises on the balance of the Client Account, all obligations of the Company are considered fulfilled, and the rented number can be deleted at any time when the Company deems it necessary. To avoid debt, the Client can delete the virtual number in his personal account on his own until the subscription fee is automatically charged. If the Client has not deleted the number, then he confirms that he agrees with the extension of the rental of the number for 1 month.

6.3 Refund of the Client's payments, refund of funds to the balance of the Client's account, as well as recalculation of paid services is carried out in accordance with Return policy Companies

6.4 In the event that the Client fails to fulfill its payment obligations in accordance with this Agreement, the Parties agree that the Company will have the right to terminate this Agreement.


7.1 All intellectual property rights that are rightfully owned by one party will continue to be owned by that party.

7.2 The Client shall in no way use the Company's name, trademark or intellectual property rights. 

7.3 Transfer of intellectual property rights without the written consent of the Parties is strictly prohibited.


The Company guarantees the confidentiality of the Client's personal data. However, the Company has the right to transfer any information available about the Client to the local provider (the owner of the numbering capacity) and/or law enforcement agencies of any country, subject to the receipt of an official request.


9.1 The Company is not liable in the following cases: in case of indirect damage, in case of incidental harm or subsequent damage, due to interrupted communications, loss of data, lost profits or in case of economic losses that arose in connection with this Agreement .

9.2 The Company does not bear any responsibility to the Client in cases of any complaints or demands, if, when using the services of the Company, the Client violates the laws of the country to which the number belongs.

9.3 The Company is not responsible for any error, omission or typographical error in any part of the Agreement, on the website, in the personal account, account (invoice) or other document provided by the Company. The Client may notify the Company of the found error, and it will be corrected with the consent of the Company.


10.1 The Company shall not be liable for any interruption in the provision of services, for delay or denial of service occurring for any reason or due to any event that is beyond its control, including the occurrence of any, beyond its control. circumstances such as natural disasters, natural disasters, storms, floods, droughts, electric shocks, fires, power outages, damage to power lines, loss of connection or disruption of communications and cables, trade war, government action, sanctions, disruption or license revocation, destruction or loss of equipment, or interruption, error, or delay in any service by any third party, including regulators, legislatures, or a telecommunications operator, due to war, military operations, or civil unrest.

10.2 The Company does not bear any responsibility for the consequences that may arise as a result of force majeure.


Regardless of the amount of indemnifications relating to this Agreement, the Client agrees that the Company, its founders, subsidiaries, subordinate offices, management and staff will not have to indemnify any penalties arising in connection with any complaint or claim for collection that arose due to servicing the Client. The Client agrees that the Company, represented by its founders, subsidiaries, subordinate offices, management and personnel, is not liable for any direct or indirect damage that could arise from the use of the services provided by the Company, includes, but is not limited to the following cases : due to the use or inability to use the services provided by the Company, the confidentiality of the information received, errors and omissions, malfunctions, viruses, delays in data transmission, interruption in service or loss of data.


12.1 This Agreement comes into force from the moment the Client creates a user account on the Company's website, and is valid until terminated by either party.

12.2 Either Party has the right to terminate this Agreement if any of the terms of this Agreement is violated.

12.3 At the end of the Agreement for any reason, any obligations of the Company to the Client are considered fulfilled.


13.1 This Agreement constitutes the full understanding between both Parties. Any prior representations or understandings, whether orally or in writing, shall be null and void if they are inconsistent with the terms of this Agreement.

13.2 The Parties are liable for non-performance or improper performance of their obligations in accordance with the requirements of the current legislation of the Republic of Poland and the EU.

Scroll to top