Terms and conditions of use

Parties to the agreement and legal basis

This User Agreement (hereinafter referred to as the "Agreement") is a legal contract between the company didvirtualnumbers.com (under the control of Beta company sp. z oo, REGON 146444560, hereinafter referred to as the «Company», «we» or «us») and the user of the services (hereinafter referred to as the «Client» or «you»).

Accepting the terms and registering an account

By registering an account on our website, you agree to the terms of this Agreement. We use email as our primary communication channel, and you agree to receive system notifications from us. You also consent to the processing and storage of your personal data for the duration of this Agreement. All orders, payments, and service management are processed directly through your personal account.

Purpose and scope of application

This Agreement sets forth the terms and conditions for the provision of telecommunications services by the didvirtualnumbers.com platform.

Rights and obligations of the parties

Our responsibilities:

1. We lease virtual numbers, handle voice calls, SMS, and provide related communication services.
2. We allocate numbers exclusively from our available database and do not provide specific numbers upon individual request.
3. We maintain and update equipment to ensure uninterrupted service.
4. We provide ongoing support and consultations on your active services.
5. We can replace your number if required by legislative changes or technical issues with your local operator. We will do this free of charge and notify you as soon as possible. We are not responsible for any indirect costs associated with such a replacement.
6. We reserve the right to suspend or terminate services without refund if you violate this Agreement, provide false documents, or if we suspect you of illegal activity.
7. We may update our rates or the terms of this Agreement without prior notice if this is dictated by security requirements or market changes.

Your responsibilities:

1. You are obligated to pay for services on time, maintaining a positive balance in your personal account.
2. You agree to provide valid identification or company registration documents if required to activate a specific number.
3. If you are experiencing technical issues, please contact our Support Team and provide all necessary details. Without this information, we cannot guarantee a solution.
4. You strictly agree not to use our numbers for fraud, spam, illegal activity or distribution of malicious content.
5. Please communicate with our support team politely. We reserve the right to ignore offensive or rude requests.
6. You are solely responsible for how third parties use the services connected to your account.
7. You acknowledge that the use of IP telephony is legal in your country and accept full responsibility for any violation of local laws.
8. You confirm that you are at least 18 years of age.
9. You may not transfer rights to your account to any third party without our written consent.

Terms of Use and Service Restrictions

• We strive for stable operation, but we cannot guarantee 100% uninterrupted service.
• We do not provide the technical ability to call emergency services (e.g. 112, 911).
• Virtual numbers are intended solely for receiving calls and SMS. Outgoing calls are enabled upon request and operate without Caller ID by default. Caller ID availability depends on the destination country and is not guaranteed.
• Number activation typically takes 1 to 5 days, but document verification may require up to 15 days. Delays in activation are not grounds for a refund.
• Incoming calls to toll-free numbers (e.g., 800) are charged per minute by the number owner. Calls to such numbers from outside their country of registration are not guaranteed.
• SMS numbers marked "for registration" accept messages from most online platforms, but we do not guarantee 100% deliverability from every service. Numbers without this mark may be blocked by local carriers for messages from banks or international senders.
• All virtual numbers are leased. Upon expiration of your subscription, the number can be transferred to a new user.

Financial terms and payment procedures

• All services are prepaid and remain active as long as you have sufficient funds in your balance.
• Charges may include connection fees, monthly subscription fees, call forwarding fees, and outgoing call charges.
• The monthly subscription fee is debited automatically. If your balance goes into negative, we will suspend your service until the balance is paid.
• We reserve the right to cancel a rented number due to unpaid balances without prior notice. To avoid charges, you must cancel the number from your account before the start of the next billing period.
• All refunds and balance adjustments are processed in accordance with our Refund Policy.

Intellectual property rights

Each party reserves its intellectual property rights. You may not use the name, trademarks, or materials of didvirtualnumbers.com without our express written permission.

Privacy and data handling

We reliably protect your personal data. Details are provided in our Privacy Policy. Please note that we may share necessary information with local telecom operators or law enforcement agencies if we receive an official legal request.

Limitation of company liability

We are not responsible for any consequential damages, data loss, or lost profits caused by service interruptions. We are also not responsible for any legal issues you may encounter due to violation of the laws of the country where your number is registered. Any typos on the website or invoices will be corrected as soon as they are discovered, but do not constitute grounds for financial claims.

Force majeure circumstances

We are not responsible for disruptions caused by events beyond our control, such as natural disasters, power outages, military action, sanctions, government actions, or failures at the backbone of telecommunications operators.

Reimbursement terms and customer liability

You agree that the Company, its management, and employees are not obligated to compensate for damages or pay penalties arising from the inability to use our services, including system failures or delays in data transmission.

Term and termination procedure

This Agreement begins when you create your account and remains in effect until either party terminates it. We may close your account if you seriously violate these terms. Upon termination, all of our obligations to you are deemed fulfilled.

Final Provisions

This Agreement constitutes the complete and final agreement between us. All disputes are governed by the laws of the Republic of Poland and the European Union.