When we say «we,» «us,» or «our,» we mean the company didvirtualnumbers.com (managed by Beta company sp. z oo, REGON 146444560). We respect your privacy and do everything necessary to protect your personal data.
This Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other data protection laws. It applies to all services we provide through didvirtualnumbers.com and your personal account.
What data do we collect?
To provide our services, we collect and process the following types of data:
- Contact information: name, email, phone number, country, company name.
- Account details: login email, ID of third-party authorization services (for example, Google).
- Payment details: accounts, payment history, selected payment methods.
- Documents for verification (KYC): Passport or ID scans, proof of address, selfie with the document.
- Service details: Statistics on the use of virtual numbers, call and SMS forwarding settings, timestamps, IP addresses.
- Communication: Chat messages, support tickets, email correspondence.
Third-party services
We work with trusted partner services that may process some data on our behalf. Here are the main categories:
Analytics and tracking
These tools help us monitor site performance and improve your experience:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- Facebook Analytics
- Bing Analytics
Data collected: cookies, website behavior, IP address, pages viewed, device data.
Customer support
- HelpCrunch (live chat and ticketing system)
- WordPress (for processing emails and feedback forms)
Data collected: message text, contact information, IP address, request history.
Email marketing
- Mailchimp (for news, system notifications, and promotions)
Data collected: email, name, email interaction statistics (opens, clicks).
Authorization
- Google OAuth (for signing in with a Google account)
- Built-in WordPress authentication system
Payment and bills
We process payments securely using:
- Stripe (for bank card payments)
- PayPal (for e-wallets)
Important: We don't store your bank card details. All transactions go through encrypted payment gateways operated by our partners.
Hosting and optimization
- NitroPack (website caching and acceleration)
- Namecheap (hosting and domain)
How we use your information
We use your data solely to:
- Grant access to and manage your account.
- Provide services (virtual numbers, SMS and call forwarding, IVR).
- Process payments and generate invoices.
- Verify the client's identity in accordance with legal requirements (KYC).
- Answer questions and provide technical support.
- Send important updates and marketing materials (only with your consent).
- Monitor the security and stability of the website.
Legal basis for processing (GDPR)
We process your data on the following legal grounds:
- Your personal consent.
- Fulfilment of the terms of the contract (for example, to provide you with the number you purchased).
- Compliance with legal obligations.
- Our legitimate interests (fraud protection, server security).
Transfer and disclosure of data
We never sell your personal information. We may share it only in the following cases:
- To our service providers to ensure the operation of the website (hosting, payment systems).
- At the official and legal request of government or law enforcement agencies.
- To prevent fraud and protect the security of the service.
Data storage
Your information is kept securely and retained only for as long as it is needed to provide services or as required by law. After that, the data is completely deleted or anonymized.
Cookies
We use cookies to save your preferences, perform analytics, and ensure the website functions properly. Detailed information about how we use them and how you can manage them can be found in our Cookie Policy.
Your rights
According to the GDPR, you have every right to:
- Request access to your personal data.
- Correct or update information.
- Request complete deletion of data ("right to be forgotten").
- Restrict or prohibit the processing of your data.
- Withdraw your consent at any time.
- Request data transfer.
- File a complaint with the data protection supervisory authority.
Safety
We use modern technical solutions to protect your information from unauthorized access, modification, or destruction. This includes traffic encryption, secure servers, and strict access controls.
Changes to the Policy
We may update this Privacy Policy from time to time. We will notify you of any important changes by email or via a notification in your personal account. The most current version is always available on this page.
Contacts
Data controller: Beta company sp. z oo (REGON 146444560)
Email: [email protected]
If you have any questions about your data or this Privacy Policy, please feel free to contact us.