Dear Customer! Thank you for choosing our service and purchasing products on the site. didvirtualnumbers.com.
Please read the refund information for virtual and disposable numbers below carefully.
Refunds for virtual numbers
We do not provide refunds in the following cases:
- The client disabled the service before the end of the paid period at their own request, and this is not related to technical failures;
- The client has disabled or deleted paid services, and there are unused funds left on the balance;
- We request documents to activate the number, but the client refuses to provide them;
- The client used the services in violation of the law or for fraudulent purposes;
- The client ignored the SMS number restrictions;
- The "For registration" number works, but does not accept SMS from a specific service;
- Caller ID cannot be provided due to technical reasons;
- The customer changed his mind after placing the order;
- The client accidentally topped up the balance;
- The client misunderstood how the service works;
- Third-party services may limit the receipt of SMS;
- If an account created with our number has been blocked by a third-party platform, no refund will be provided.
We guarantee a refund to your balance in the following cases:
- The number has been out of service for more than 24 hours;
- The number was disconnected by the operator through no fault of the client;
- We cannot provide a number.
A refund to the client is possible in the following cases:
- The number is not available after payment;
- The number has stopped working and replacement is not possible.
Refunds to balance are processed within 1-5 business days.
Refund requests are accepted by email: [email protected]
Refunds for disposable numbers
Refunds are not provided if:
- SMS received and displayed in the system.
Automatic return:
- If the SMS was not received, the refund occurs automatically.
The service is fully automated. Follow the instructions when ordering.