DIDVirtualNumbers.com

Virtual phone numbers

Refund Policy

Dear customer, Thank you for your interest in our service. https://didvirtualnumbers.com/ and the trust you have placed in choosing and purchasing products on our website. We value your choice and strive to provide you with quality and consistent service.

Before using our services, we kindly ask you to read the refund policy for renting virtual and disposable numbers.

Virtual Number Refund Policy

❗ Funds are not refundable in the following situations:

  • The service was terminated by the client before the end of the paid period on their own initiative, without technical grounds;
  • The user independently deleted the active service, while some funds remained on the internal balance;
  • During the process of number activation, verification of the end user's identity is required. If the client, having read the terms in advance, refuses to provide the necessary documents, a refund is not possible;
  • Violations of the law were detected when using the service, signs of fraud were identified, or complaints were recorded from operators or law enforcement agencies. Refusal is also possible if there is confirmation that the client intends to use the service for illegal purposes;
  • The restrictions specified when ordering the SMS number were ignored. Such cases are not considered as grounds for a refund or free replacement;
  • A number purchased with the "For registration" mark is technically functional and receives messages, but not from a specific service - this is not considered a violation of obligations on the part of the company;
  • The Caller ID service (displaying the number when calling) cannot be provided for technical reasons - no compensation is provided;
  • The user changed his mind about using the service after registering for it;
  • The balance was replenished by mistake;
  • In other cases, when the client misunderstood the purpose or mechanics of our products.

Some third-party services may set their own restrictions on receiving messages from specific numbers or operators. This does not depend on us.

❗ A full refund to the internal balance is possible in the following cases:

  1. The virtual number has been out of service for more than 24 hours in a row. The time of inoperability is counted from the moment of the first request to the support service;
  2. The number was deactivated or suspended by the operator for reasons not related to the client's actions;
  3. It is technically impossible to provide the ordered number and the problem is beyond the company's control.

❗ Refunds to the client from the balance are made if:

  • The order could not be processed because the selected item is not available;
  • The purchased number turned out to be non-working due to the fault of the local operator, and we cannot provide a similar replacement.

Please note: not all payment methods support direct refund. In such cases, we will offer an alternative compensation option.

❗ Return terms:

  1. Processing of refund to internal balance - from 1 to 5 business days;
  2. The total period for processing a return is up to 30 calendar days;
  3. Transfer of funds back to the client is possible only upon personal request by email: [email protected]
    Applications are reviewed by a specialized department within two working days.

❗ It is necessary to indicate in the letter:

  • Service name;
  • The reason and amount of the refund;
  • Payment details or another convenient way to receive funds.

Without this information, the application will not be considered.

Return conditions for disposable numbers

❗ Return is not possible if:

  • The order displays the text of the incoming SMS message. This indicates that the service has been provided in full. All issues related to the use of the number after receiving the code are outside the company's area of responsibility.

❗ A refund to the internal balance is made if:

  • The message never arrived and there are no incoming SMS in the order table. In such cases, the return is processed automatically 15-20 minutes after the order.

Please note that the operation of disposable numbers is fully automated. Follow the instructions on the site to avoid misunderstandings when using them.

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