{"id":1620,"date":"2023-03-28T18:03:44","date_gmt":"2023-03-28T18:03:44","guid":{"rendered":"https:\/\/didvirtualnumbers.com\/?page_id=1620"},"modified":"2026-04-14T17:35:18","modified_gmt":"2026-04-14T17:35:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/didvirtualnumbers.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>Dear Customer! Thank you for choosing our service and purchasing products on the site. <a href=\"https:\/\/didvirtualnumbers.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">didvirtualnumbers.com<\/a>.<\/p>\n\n\n\n<p>Please read the refund information for virtual and disposable numbers below carefully.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds for virtual numbers<\/h2>\n\n\n\n<p><strong>We do not provide refunds in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The client disabled the service before the end of the paid period at their own request, and this is not related to technical failures;<\/li>\n\n\n\n<li>The client has disabled or deleted paid services, and there are unused funds left on the balance;<\/li>\n\n\n\n<li>We request documents to activate the number, but the client refuses to provide them;<\/li>\n\n\n\n<li>The client used the services in violation of the law or for fraudulent purposes;<\/li>\n\n\n\n<li>The client ignored the SMS number restrictions;<\/li>\n\n\n\n<li>The &quot;For registration&quot; number works, but does not accept SMS from a specific service;<\/li>\n\n\n\n<li>Caller ID cannot be provided due to technical reasons;<\/li>\n\n\n\n<li>The customer changed his mind after placing the order;<\/li>\n\n\n\n<li>The client accidentally topped up the balance;<\/li>\n\n\n\n<li>The client misunderstood how the service works;<\/li>\n\n\n\n<li>Third-party services may limit the receipt of SMS;<\/li>\n\n\n\n<li><strong>If an account created with our number has been blocked by a third-party platform, no refund will be provided.<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>We guarantee a refund to your balance in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The number has been out of service for more than 24 hours;<\/li>\n\n\n\n<li>The number was disconnected by the operator through no fault of the client;<\/li>\n\n\n\n<li>We cannot provide a number.<\/li>\n<\/ul>\n\n\n\n<p><strong>A refund to the client is possible in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The number is not available after payment;<\/li>\n\n\n\n<li>The number has stopped working and replacement is not possible.<\/li>\n<\/ul>\n\n\n\n<p>Refunds to balance are processed within 1-5 business days.<\/p>\n\n\n\n<p>Refund requests are accepted by email: <a href=\"mailto:refund@didvirtualnumbers.com\" rel=\"nofollow\">refund@didvirtualnumbers.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds for disposable numbers<\/h2>\n\n\n\n<p><strong>Refunds are not provided if:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS received and displayed in the system.<\/li>\n<\/ul>\n\n\n\n<p><strong>Automatic return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the SMS was not received, the refund occurs automatically.<\/li>\n<\/ul>\n\n\n\n<p>The service is fully automated. Follow the instructions when ordering.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0423\u0432\u0430\u0436\u0430\u0435\u043c\u044b\u0439 \u043a\u043b\u0438\u0435\u043d\u0442! \u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u0438\u043c \u0412\u0430\u0441 \u0437\u0430 \u0432\u044b\u0431\u043e\u0440 \u043d\u0430\u0448\u0435\u0433\u043e \u0441\u0435\u0440\u0432\u0438\u0441\u0430 \u0438 \u043f\u043e\u043a\u0443\u043f\u043a\u0443 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432 \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 didvirtualnumbers.com. \u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u0440\u043e\u0447\u0438\u0442\u0430\u0439\u0442\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043e \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0435 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u0437\u0430 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0435 \u0438 \u043e\u0434\u043d\u043e\u0440\u0430\u0437\u043e\u0432\u044b\u0435 (disposable) \u043d\u043e\u043c\u0435\u0440\u0430 \u043d\u0438\u0436\u0435. \u0412\u043e\u0437\u0432\u0440\u0430\u0442 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u0437\u0430 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0435 \u043d\u043e\u043c\u0435\u0440\u0430 \u041c\u044b \u043d\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0432\u043e\u0437\u0432\u0440\u0430\u0442 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0441\u043b\u0443\u0447\u0430\u044f\u0445: \u041c\u044b \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0443\u0435\u043c \u0432\u043e\u0437\u0432\u0440\u0430\u0442 \u043d\u0430 \u0431\u0430\u043b\u0430\u043d\u0441 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0441\u043b\u0443\u0447\u0430\u044f\u0445: \u0412\u043e\u0437\u0432\u0440\u0430\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0443 \u0432\u043e\u0437\u043c\u043e\u0436\u0435\u043d \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0441\u043b\u0443\u0447\u0430\u044f\u0445: \u0412\u043e\u0437\u0432\u0440\u0430\u0442\u044b [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zakra_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"customizer","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-1620","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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